KCS TIPS

Search early, search often in your knowledge base—someone may have solved it already.Capture knowledge as part of your regular workflow, not after a case is closed.Use the customer’s words in your content to boost SEO and findability.Reusing knowledge is reviewing it to apply new or updated information.Always link the case to the article used.Simple structure makes knowledge usable.See a problem in your content or knowledge base? Flag it for review or fix it.KCS is a team sport, not a solo act.KCS is a journey, not a destination or one-time task.Search terms are content—capture them.

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Let’s Build Something Transformative Together

Ready to streamline your knowledge systems, boost your digital presence, or launch an outdoor-inspired project? At Henricks Media, we combine 30+ years of expertise in KCS, AI, and WordPress development with a passion for the outdoors—seen in projects like Archery360 and OutdoorHub. Let’s collaborate to create impactful solutions that drive results. Drop us a message, or call us at 541-600-7973 to get started today!

Trusted by Industry Leaders: Reduced support costs by 30% for Broadcom with KCS solutions.