Portfolio

Websites. Platforms.
Knowledge systems.

30 years of building digital experiences that actually work — from content platforms reaching 21 million users to enterprise knowledge systems saving $30M+ annually. Same strategic approach, different scales.

Featured

Selected case studies

Broadcom

KCS Knowledge Management AI M&A Integration

Knowledge-Centered Service (KCS) Transformation

Broadcom · KCS Program Manager · 2019–2025

Led global KCS and Knowledge Management strategies at Broadcom through major acquisitions, reducing support volume by 20-25% and generating $30M+ in cost savings.

$30M+

Cost savings (2024)

20-25%

Case volume reduction

Mid-90s

CSAT score

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Symantec

KCS Knowledge Management Azure Chatbot Self-Service

Elevating Support Through Knowledge Engineering

Symantec · Senior Knowledge Engineer · 2014–2019

Advanced enterprise Knowledge Management and KCS at Symantec, driving 20-35% case deflection globally and establishing the foundation for scalable self-service.

1,500+

Publishers mentored

20-35%

Case deflection

25%

First-contact resolution boost

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OutdoorHub / Carbon Media Group

WordPress Content Strategy SEO Platform Architecture

Outdoor Media Network Platform

OutdoorHub / Carbon Media Group · Director of Web Development · 2011–2013

Designed and launched OutdoorHub.com, a content syndication platform that grew to 21 million monthly users and drove 33% revenue growth.

21M

Monthly users

33%

Revenue growth

Outdoor media network

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All Work

More projects

Broadcom

View Project

KCS Knowledge Management

Knowledge-Centered Service (KCS) Transformation

Led global KCS and Knowledge Management strategies at Broadcom through major acquisitions, reducing support volume by 20-25% and generating $30M+ in cost savings.

View details

Symantec

View Project

KCS Knowledge Management

Elevating Support Through Knowledge Engineering

Advanced enterprise Knowledge Management and KCS at Symantec, driving 20-35% case deflection globally and establishing the foundation for scalable self-service.

View details

OutdoorHub / Carbon Media Group

View Project

WordPress Content Strategy

Outdoor Media Network Platform

Designed and launched OutdoorHub.com, a content syndication platform that grew to 21 million monthly users and drove 33% revenue growth.

View details

Archery Trade Association

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Information Architecture WordPress

Archery Enthusiast Hub

Conceived and launched Archery360.com for the Archery Trade Association, blending education with entertainment to drive participation and connect users with local archery communities.

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The Treq

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AI Integration Music Production

AI-Assisted Music Production

An innovative creative project pushing boundaries at the intersection of human artistry and AI technology. Lyrics and artistic direction meet AI-generated sonic environments.

AI Documentation Generator

A SaaS tool that empowers small businesses with effortless, professional documentation creation — FAQs, guides, troubleshooting articles, and policies in minutes.

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TerraGreetings

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Digital Product Subscription Model