With over 25 years transforming support experiences through Knowledge-Centered Service (KCS), I've helped global enterprises like Broadcom, Symantec, and VMware reduce support volume by 10-25% while dramatically improving customer satisfaction.

My approach combines strategic knowledge architecture with cutting-edge AI solutions to create systems that work for both businesses and their customers. Whether you need a comprehensive knowledge management strategy, content optimization, or AI-driven self-service solutions, I deliver measurable results that directly impact your bottom line.

Browse my featured projects below to see how my expertise can transform your business, or contact me to discuss your specific challenges.